SHIPPING, DISPATCH AND DELIVERY

Currently there are a few few types of delivery available. If there is an issue or you have an enquiry, or request please contact us via email, shopamanthis@gmail.com

 

IMPORTANT

Please note that due to the Covid-19 pandemic, your order could take longer than usual to arrive to you. I'm usually a one-man band shipping orders and I am doing my best to get everything dispatched with and being diligent with sanitising the workspace. Please bear with me and let me know if you haven’t received it after 2 weeks. 

All orders are normally dispatched using Royal Mail and are sent within two working days after receipt of payment. 

 

DISPATCH

 

Depending on the holiday, volume of orders etc, dispatch time can vary, but will almost always be between within 4 working days. Otherwise, you will be notified as to why and when your order will be dispatched after purchase. All customers will be notified when their order is dispatched. Orders will most likely be dispatched on the weekend, and through Royal Mail.

 

UK STANDARD DELIVERY: £1-£3.50

 

Standard delivery is sent via the Royal Mail Second Class to the UK Mainland (including Highlands, Islands and Isles) will take between 2-5 working days (not including dispatch). We hold no liability for lost packages and no signature is required.

 

 

EUROPEAN STANDARD DELIVERY- £9-15

Fulfilled by the Royal Mail or another suitable courier and delivers items to Europe within 3 to 8 working days after posting and rest of world destinations within 5 to 10 working days after posting (approx). We hold no liability for lost packages.

 

 

INTERNATIONAL STANDARD DELIVERY- £10-£20

Fulfilled by the Royal Mail or another suitable courier and delivers items within 5 to 15 working days after posting (approx). This would be dependent on the location. We hold no liability for lost packages.

PACKAGING

To ship your order, we use packaging which is either recycled, reused or from sustainable sources (check the symbol on the back of the packaging). Please be sure to put the packaging it in your compost or in with your food waste.!
I care about the planet and will always work to provide eco friendly options to minimise the impact on the planet, whilst making Amanthis Stationery more ethical & sustainable. If you have any ideas or suggestions, please send an email to shopamanthis@gmail.com

RETURN & EXCHANGE POLICY

REFUNDS, RETURNS AND EXCHANGES

Thank you for shopping on the website. Unfortunately, after an order has shipped, we do not accept returns or exchanges. The only scenario in which we would look to refund or replace the product is if it was purchased and unknowingly defected. If so, please contact shopamanthis@gmail.com in order to resolve the issue.

 

CANCELLATIONS

Although we do not accept returns or exchanges, you may cancel an order within 24 hours of confirmation.  

 

LOST ORDERS

We will try our best to work with the Royal Mail and you to find the order, however we hold no liability for any order lost in transport. Please contact us at shopamanthis@gmail.com for more support.

 

Your UK statutory rights will not be affected by our returns policy.

© 2018-2020 by Amanthis UK.