FREQUENTLY ASKED QUESTIONS

PAYMENTS

WHAT FORMS OF PAYMENT DO YOU ACCEPT?


All payments on the store are processed through either Stripe or Paypal. This means that we accept standard credit and debit cards, such as Visa, Mastercard, and American Express. We also accept Paypal as a method of payment.




DO YOU FACILIATE BULK/WHOLESALE ORDERS?


If you see a particular product which you are interested in purchasing in bulk, please contact shopamanthis@gmail.com and we will try to facilitate your order. Alternatively, there is a seasonal linesheet which can be sent to you. To request this, please email shopamanthis@gmail.com with "Linesheet Request" in the subject line.




CAN I GET A DISCOUNT CODE?


Our discounts are advertised during promotions and only available to use during specific times. Please follow us on our social media or sign up for our Newsletter for announcements on upcoming promotions and discounts.





DELIVERY AND RETURNS

WHAT IS YOUR DISPATCH TIME?


Depending on the holiday, volume of orders etc, dispatch time can vary, but will almost always be between 3-5 working days. Otherwise, you will be notified as to why and when your order will be dispatched after purchase. All customers will be notified when their order is dispatched. Orders will most likely be dispatched on the weekend.




WHAT OPTIONS DO YOU HAVE FOR DELIVERY?


Please click here to see the current information regarding deliveries




HELP! MY PACKAGE HASN'T ARRIVED!


Oh dear! We will try our best to work with the Royal Mail and you to find the order, however we hold no liability for any order lost in transport. Please contact us at shopamanthis@gmail.com for more support.




WHAT IS THE PREORDER PROCESS?


For preordering the Master Mindset Diaries, your order will be dispatched at a later date (two-three weeks after your purchase). This means that normal dispatch times do not apply, and will not apply to your entire order. You will be notified on the date of dispatch that your order is on its way, and the same methods of delivery will be used as usual to get your product shipped to you.





PR, BLOGGERS AND INFLUENCERS

I'm a blogger! Can we collaborate?


Of course! If you have a blog or have a social following, please contact shopamanthis@gmail.com with a suggested pitch. Please note that we do get a lot of emails concerning these and that we have to be selective in terms of what we can give away and who we work with. We are more likely to consider those who; - have shown previous interaction with the brand (liking photos, following on twitter and instagram, tag friends or mention, etc.) - have an audience targetted at stationery (or who have a similar aesthetic) - have a high rate of engagement on their posts.




I've featured your products on my blog/youtube! How can I share this with you?


Thank you very much! We would love it if you shared it with us via social media, by mentioning @amanthisuk if you post. We will definitely repost it, if we see it.




I'm a journalist and would like to feature you/your products in my work, how can I get a press release?


We love working with journalists and the media. If you would like press releases, high resolution images or recent news or updates, please do get in touch via email, at shopamanthis@gmail.com. Ideally, please also put in the subject line "Media Enquiry".





STORE CLOSED FOR CHRISTMAS- ORDERS WILL DISPATCH FROM 8TH JANUARY.

© 2018-2020 by Amanthis UK.